Field Trainer - Hotel Operations Platform

Location: Chicago, IL
Date Posted: 12-20-2018
SkyTouch Technology is an early innovator of cloud-based, mobile-enabled property management system (PMS) solutions for the hospitality industry. Over the last 10+ years, our PMS software, SkyTouch Hotel OS®, has been successfully implemented in over 7,000 properties worldwide. With our proven track record, we have both disrupted the industry and changed the face of hotel operations management, becoming the premiere cloud-based PMS solution for value, scalability, and mobility through industry-leading onboarding, training, and service.  

The Field Trainer provides training to our customer base (Franchise, Property Contact, property management and staff) on operational skills, software and revenue management activities to help affect guest service and business efficiency.  This role also provides installation services and on-site support to properties that purchase SkyTouch Technology’s proprietary system and software offerings, and delivers training and installation through on-site visits, remote training and other training vehicles such as online webinars. 

Candidates must be within 50 miles of either Midway or O'Hare in the Chicago area
Primary Duties and Accountabilities
  • Conducts training for hotels, support personnel, field service staff, and Management Company personnel either on-site, remotely, web based or in regional sessions; utilizes company-developed curriculum and training plan.  Assist property contact and staff in building both systems and operational skills to help the property better utilize the technology tools provided by SkyTouch Technology.
  • Installs hardware, software and supported interfaces
  • Completes all required documentation for property installation and training offerings provided by SkyTouch Technology consistently and with a high degree of accuracy.
  • Provides input on training materials and course content, working with other trainers and management personnel as needed
  • Acts as liaison between the hotels and other Product Services teams (Implementation, Technical and Knowledge Services) during the training and installation process.
  • Effectively manages expenses and adheres to expense reporting policies and guidelines.  Completes and returns expense reports in a timely manner

  • College degree or equivalent experience in hospitality or training management
  • Hotel operations (front office, night audit or similar) experience required
  • Practical adult training and/or presentation experience preferred
  • Ability to be flexible with changing schedules and priorities
  • Ability to work independently and without direct supervision
  • Exceptional listening skills
  • Effective facilitation and platform skills
  • Ability to work in a fast-paced, constantly changing environment.
  • Ability to train a diverse audience
Other Requirements
  • Valid driver’s license and passport required
  • ability to meet Canadian border entry requirements required
  • Must live within 50 miles of a metropolitan airport (no regional airports)
  • Willingness and ability to travel extensively domestically and internationally as needed (70% - 90% dependent upon demand)
  • ability to obtain a NEXUS card
  • must meet eligibility requirements to rent a car
  • Willingness and ability to work extended hours, days, late evenings, early mornings and holidays
  • Ability to lift 30-40 pounds

bilingual (German or French) highly desired
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